Q1

Where can I get a taxi?

A1

See here for location of taxi stands.
Forwarding services are available at hotels and stations, etc. in the Hakone, Odawara, Ashigara, and Gotemba areas. (At an additional charge)

Q2

How much does a tour taxi cost?

A2

Please look at our price list here.

Q3

Are all fees (e.g. facility admission) included in the fare?

A3

Admission to tour facilities, fares on tolled roads, meals, and parking fees are not included in the fare. Please pay for them separately.

Q4

Accept credit cards?

A4

Yes, we accept Visa, MasterCard, American Express, and Diner’s Club.

Q5

Can you make reservations for meals and facilities for us?

A5

We’re sorry but reservations at restaurants and facilities are the responsibility of the customer.

Q6

Can you help us come up with an original itinerary?

A6

Please contact us.

Q7

Do you have English-speaking guides
and will this be an additional cost?

A7

There is no additional cost when our driver guides. If you wish to hire a guide other than our drivers, please arrange/pay for the guide personally.

Q8

What is your cancellation policy?

A8

We do not charge a cancellation fee for any cancellations made by the day before the reservation date in Japan time (cancellations in western Kanagawa must be made by 10:00PM the previous day.) Customers who wish to cancel on the day of the reservation will be charged the forwarding charge if the taxi is already headed to the specified location when the cancellation is received or the meter fare and forwarding charge if the car is already on standby at the specified location at the time of cancellation.

Q9

Can I smoke in the taxis?

A9

We’re sorry but all Hakone Tozan taxis are non-smoking vehicles.

Q10

How many suitcases can you fit?

A10

Please see our vehicle list here for details.